Blair reassured Kailee that help was on its way. With the telecommunicator's help, Kailee remained calm and provided useful information about the accident and injuries until help arrived. Within seven minutes, firefighters were administering CPR and removing Kailee and her family from the vehicle.
Once Blair knew that Kailee would be OK, she began concluding the call so Kailee could receive medical attention. Kailee then took the seasoned 911 telecommunicator by surprise when she told her she loved her.
“Stacey hesitated, and then replied, ‘I love you too, honey.’ Stacey disconnected, put her face in her hands and cried,” said Blair’s co-worker, Daphne Dauzat.