Jim Rayle, 911 Shift Supervisor

Jim has worked for 911 since 2011.

What’s something you’ve learned since working for the City?

“Being born and raised in Springfield, I had NO IDEA how busy the Police, Fire and EMS personnel in Greene County are! ALL THE TIME!” 

Why do you do what you do?

“I have always wanted to help people. After 15 years as an EMT, and another eight in a health care office, this seemed like it would be a good fit. I was right!” 

What’s the hardest part of your job?

“Explaining to citizens that they are getting the help they NEED, especially when it’s not quite the help they WANT.” 

What’s the best part of your job?

“Hearing the relief in a caller’s voice when help arrives on scene.” 

What’s the coolest thing you’ve done in your career?

“Every day I get to help people during what is usually the worst five minutes of their lives!” 

What are you passionate about?

“Helping people, family time, recreational shooting, and reading.” 

Do you work to live, or do you live to work? Why?

“Both, working and living go hand-in-hand. One is pointless without the other.” 

What do you admire about this organization?

“The diversity and open-mindedness of everyone I work with.” 

Who do you admire in this organization?

“Zim Schwartze. She is the most relentlessly cheerful person I have ever met.” 

What’s something that Springfield as a city should strive for?

“In the charged political climate of today, understanding of those with different viewpoints.” 

environmental portrait of Jim Rayle standing in a 911 dispatch center