For businesses

These guidelines will assist the local business community in continuing to reduce the spread of COVID-19. While this guidance covers general business guidance, there are more guides available for different sectors, such as childcare, restaurants, gyms or personal services. In some cases, the order itself might have specific requirements of different sectors. 

Businesses need to read and understand the updated requirements of the Civil Emergency Order to continue or resume operations.

General Guidance

  • All non-essential and retail businesses must limit customer occupancy based on the order that applies to their location.
    • Employees and vendors do not count toward occupancy limitations.
  • Encourage the proper use of cloth face coverings. As of July 16th, masks are required in public places inside the Springfield city limits. Click here for masking ordinance FAQs
  • Personal care services must limit the number of all persons in the building. Refer to Personal Care Services Guidance for more information.
  • Screen employees for symptoms.
  • Practice physical distancing of 6 feet in all areas.
  • Remote work options should be continued.
  • Use alternative options for meetings to avoid convening people for meetings.
    • Consider using videoconferencing or teleconferencing when possible for work-related meetings and gatherings.
  • When videoconferencing or teleconferencing is not possible, hold meetings in open, well-ventilated spaces.
    • Follow cleaning and disinfecting guidance after each meeting
  • Screen customers prior to appointments and employees prior to shifts for symptoms Customers that have symptoms must be rescheduled.
  • Promote the use of self-serve checkout registers; clean and disinfect registers and client credit cards regularly.

Employee Health Guidance

  • Screen employees upon arrival to work for symptoms.
    • Design a protocol for reporting self-monitoring before beginning shift. 
    • Use of touchless thermometers to check temperature before shift.
  • Require employees to stay home if they are sick. or if they report to work with a symptom.
  • Individuals at high-risk should continue to remain at home and not interact with others except for vital activities.
  • Employees who are well but who have a sick family member at home with COVID-19 should notify their supervisor and follow CDC recommended precautions. CDC Guidance
  • Encourage respiratory etiquette, including covering coughs and sneezes. 
  • Require hand washing/sanitizing by workers at appropriate places within the business.

Cleaning and Disinfecting Guidance

  • Increase frequency of cleaning and disinfection of all frequently touched surfaces in the workplace should become regular practice. (e.g. workstations, keyboards, telephones, handrails, doorknobs, etc.)
    • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, most common household disinfectants should be effective, such as a 10% bleach solution, alcohol solutions with at least 70% alcohol and most common EPA registered products that states it kills viruses. Follow the manufacturer’s instructions on bottle.
  • Consider closing for certain periods during the day for complete cleaning and sanitizing as needed.
  • Clean and disinfect all of the following at the beginning of shifts, between customers and at the end of shifts:
    • High-touch surfaces 
    • Work areas 
    • Equipment and facilities used  
    • Electronics
  • If an area has been unoccupied for seven or more days, ensure cleaning and disinfecting procedures.
  • Discourage shared workstations and tools, if possible. If employees must share workstations and tools, then employees should clean and disinfect before and after each use.
  • Provide disposable wipes so commonly used surfaces can be wiped down by employees before and after each use.

Physical Distancing Guidance

Employees and Patrons

  • Businesses must meet physical distancing requirements by maintaining at least six feet from employee to employee and employee to patron to minimize the risk of spreading coronavirus infection. Recognizing that this may be challenging, below are examples:
    • Offer services remotely utilizing video or phone.
    • Provide delivery of products through curbside pick-up or delivery.  
    • Post signs, floor markings, etc. with clear instructions of steps employees and patrons should take to maintain physical distancing.
    • Post signs informing patrons of their responsibility to stay home when presenting symptoms.
    • Mark off six feet spacing for patrons standing in line or checking out.
    • Space kiosk/register six feet apart or use every other station.
    • In retail spaces where employee/customer distancing cannot be maintained, a physical barrier should be used (plexiglass panel).

Employers and Employees

  • Stagger shifts and schedules for employees.  
  • Take breaks and meals outside or where proper physical distancing is attainable. 
  • Close common areas (e.g. breakrooms, meeting rooms, etc.) where employees and customers are likely to congregate and interact. 
  • Increase physical space between employees at the worksite (e.g. moving desks six feet apart, having employees working at every other workstation, etc.)