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City Employment

Show All Answers

1. How do I apply for a job?

To apply for a job, go to www.springfieldmo.gov/jobs and click “Current Opportunities” to apply for full-time City jobs. If you are interested in a part-time/temporary or seasonal opportunity with the Parks Department, click Parks Temporary/Seasonal".

Perform a job search to find jobs that match your interests. Then click on the job title to view the job posting.

To initiate the application process, click the “Apply” button. The “Apply” button is located on the top right of the screen on a desktop, and at the bottom center on a phone or tablet.

2. I am a current employee of the City of Springfield. How do I apply for City job opportunities?

City employees can access City Jobs link via Cityshare or the Job Opportunities link on the City’s Job page to apply for City job opportunities. Employees will NOT have a separate internal access link like they did in iRecruitment.

3. How can I be sure my application was received?

Once you’ve submitted your application, you will see a confirmation message that you’ve successfully applied with the organization. To verify the status online, log into your account, and click on the “Application” tab.

4. What web browser should I use?

The City’s online application system is optimized and most compatible with the Internet Explorer web browser; however, it is also compatible with more recent versions of Firefox and Chrome.

To make sure you have the best experience possible, we recommend using the most up-to-date version of one of the following browsers:

Internet Explorer

Firefox

Chrome

5. When I try to create an account or update my email address, I receive the message "Email not available!" What does that mean?

If you receive this message, it means that there is an account associated with your email address. You may have previously applied with an organization that is a NEOGOV customer. You can retrieve your credentials by following the “Forgot Username” and/or “Reset Password” steps.

6. What if I share my email address with another person?

Every account must have a unique email address associated with it. If you share an email address with another person, and it is already in use on another account, you cannot use that email address on your account. You can request a new email address from a service provider (for example, Hotmail, Yahoo, Google), or use a work email address on your account.

7. Can I share my account with my spouse, relative, friend, etc.?

You may not share an account with another user.  To apply for positions, you must create your own account with your own specific contact information, applications, and application history.

8. I requested a reset password link but have not received it. How long does it normally take to receive this via email?

Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the [email protected] address to your contacts resolves this issue. If the email is still is not received after adding the email address listed above, please contact the technical support team at your email service provider to determine if the reset password email is being filtered out or blocked.

9. I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?

If you don’t have access to the email address listed on your account, you will need to contact the technical support team for assistance. For security reasons, the reset password email is sent only to the email address associated with your account. The technical support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate.

10. Why I am unable to add an attachment to my application template?

To attach a document successfully, ensure that the document you want to attach is closed and then check the following:

Attachment Type	Check that your document is listed as the Attachment Type that the City of Springfield requires. For example, if the error message reads “The following attachment types are missing: Résumé,” check that your corresponding document’s Attachment Type is listed as Résumé and not Other, Cover Letter, or any other Attachment Type.
File Type	If you receive an error regarding the file type, check that you are attaching a file with a valid (acceptable) file extension.
File Size	Attachments that are larger than ten (10) megabytes are not accepted. If your file is larger than five (5) megabytes, you should reduce the file size. If you are still unable to attach the file after following these steps, try deleting the cookies from your web browser or attempt to attach the file from a different web browser.

11. Can I make updates or corrections to my application?

You cannot make changes or corrections once you certify and submit your application. If you forgot to add attachments to your application, to ensure the Human Resources Department receives any additional uploaded documents, you must submit a new application.  When submitting a new application, if you receive an error message stating you are not allowed to apply again or if the position has closed, you may want to contact the Human Resources Department directly. 

You can update the contact information on your profile at any time. To update your contact information log into your account and click on “Account Settings > Edit.” These changes are updated with the organization automatically.

12. I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?

In order to submit the application successfully, all required fields, questions, and attachments must be supplied.  If you see a red exclamation mark next to a section, please click on the section to complete missing information.

For example: 

Also, check for red text within the section indicating what information is missing.  Ensure that all questions marked as required (designated by an asterisk *) have been answered.

For example:  

If you did not answer some of the questions because they did not apply to you, but the question is required, you must type “N/A” into the text box.

For example, if the question is: “If you answered yes to the question above, please explain.” and you answered “No” to the previous question, type in “N/A”.

Once all questions have been answered and all documents have been successfully attached, you are able to submit your application.

13. How do I find the status of my application and what does my status mean?

Once you are logged into your account, click on “Applications & Status”.

You may view all of your submitted applications and the status of each application. If you still have questions regarding your status after viewing this page, you should contact the Human Resources Department.

Application Received

Confirms you have submitted a complete application and the system recognizes the application.

Application In Review

Your application is being reviewed by the selection team.

Eligible

Your name has been placed on an Eligible List and you are among a group of applicants who may be considered for this position. A list of top candidates on an Eligible List is forwarded to hiring managers for selection.
An Eligible List is typically active for a minimum of six months, but can be extended by the Human Resources Department.

Interview

You will be notified to participate in an interview. You will receive a corresponding email with specific details about the interview.

No Longer Active

Your application for a specific position is no longer active. If the position is posted again, you must reapply to be considered. 

Offer Made

Confirms you have received a contingent job offer, but the offer process has not been finalized.

Processing

Confirms you have submitted a complete application.

Qualified

Status for Contract/Temporary/Seasonal applicants ONLY; you are among a group of applicants who may be considered for this position.

Skills Testing

You will be notified to participate in skills testing. You will receive a corresponding email with specific details about the testing.

Written Exam

You will be notified to participate in a written exam. You will receive a corresponding email with specific details about the exam.

14. I missed the application deadline. Can I still apply?

Once a job's closing date (deadline) has passed, no applications will be accepted.  Please visit www.springfieldmo.gov/jobs and apply for new job postings as they become available. If you  have started an application but have not completed it, be sure to  complete it before the application deadline.

15. How does the Human Resources Department determine if I qualify for this job?

Generally, a Human Resources Specialist will review the application materials for primarily for two reasons:

• To determine if a candidate's education and experience qualifies him/her to participate in a written exam and/or interview.
• To evaluate a candidate's education and experience and determine if he/she is qualified to do the job.

In either case, it is very important that you complete the application materials thoroughly. Do not type "see resume" in the online application fields. Applications may not be considered if incomplete.

Your qualifications will be evaluated based on the information you provide in your application materials. Therefore, be sure to include paid and voluntary work experience that is pertinent. Also, include any other information that is relevant to the job, such as licenses, certification and any other applicable special qualifications.

Be aware that qualifications above the minimum requirements may be necessary to qualify in order for you to proceed to the next phase of the recruitment process based on the quality and quantity of applicants. Higher screening criteria may include:

• Additional educational requirements
• Additional years of required experience
• Specific licenses or certifications

Recency and stability of experience are also frequently considered.

16. Does the City require drug testing, background checks, credit checks, etc.?

The City of Springfield conducts pre-employment drug testing on all applicants that are made contingent job offers. All job offers are contingent upon successfully passing the later phase of our pre-employment screening process which may include:

• a mandatory pre-employment drug test
• a criminal background check
• credit check
• references

17. Is there anything that I can do to prepare for an oral exam / interview?

Be prepared by finding out as much as you can about the position.

1. Review the job description.
2. Be prepared to talk about your past experience, education, skills, and abilities as they relate to the position. Past experiences can include customer service, high public contact, and other related experience applicable to the position of interest. Don't forget related educational experiences!
3. Be sure to fully explain your skills and abilities even if the interviewer is familiar with your background and resume. Don't assume that an interviewer will just know that you are the best candidate.
4. If you do not hear or understand a question, ask the interviewer to repeat it.
5. Practice before the interview. Anticipate questions you may be asked and practice answering them out loud prior to the interview.
6. Dress appropriately - always be well groomed.
7. Be prompt - plan to arrive early for the interview to allow time to find parking, to locate the appropriate office, and to complete any necessary paperwork.
8. Remember to maintain good posture and body language.
9. Finally, just try to relax.